Capture every enquiry
Bring Facebook lead capture and participant enquiries into one controlled workflow with immediate visibility.
Clinical Communication, Follow-Up & Booking ControlAll in One Secure CRM
Manage Facebook leads, participant enquiries, bookings, calls, SMS, email follow-ups and staff accountability from one secure Bioluminux workspace.
Facebook Lead Capture
Call Tracking
SMS & Email Automation
Booking Alerts
Audit Trail
Consent-Aware Messaging
Secure participant workflow visibility
Staff review required for communication decisions
Secure staff access
Secure staff access
Sign in to your Bioluminux workspace to manage leads, bookings, communication actions and accountable staff follow-up.
New lead response
06m
Callback compliance
94%
Audit trail active
100%
Built for clinical trial communication teams
Operational visibility with a premium command-centre feel.
Designed for teams that need secure participant communication, faster follow-up and clearer staff accountability from first enquiry through pre-screening coordination.
Follow up automatically
Support staff communication with timely consent-aware SMS and email follow-up sequences that remain reviewable.
Track every call
Record outcomes, duration, accountability and next actions from one secure participant communication record.
Prevent missed bookings
Surface pending bookings, overdue callbacks and no-response windows before leads fall out of sequence.
From enquiry to pre-screening, clearly managed
One visible sequence from incoming lead to reviewed follow-up.
01
Facebook lead received
Lead captured into the secure CRM queue.
02
Auto SMS/email sent
Consent-aware communication dispatched automatically.
03
Booking completed
Participant books a pre-screening slot.
04
Staff call logged
Call outcome and duration are recorded.
05
AI summary reviewed
Staff review queue supports follow-up quality control.
06
Follow-up tracked
Ongoing communication status stays visible.
Live operations visibility
See communication pressure points before they become missed follow-up.
Managers and staff can work from one secure operations view for new leads, pending bookings, active calls, review queues and audit activity.
New leads
28
vs yesterday
Overdue callbacks
7
Require attention
Calls in progress
3
Live now
Pending bookings
16
Awaiting action
AI review queue
24
Staff review
Audit trail active
100%
Systems operational
Designed for secure, accountable communication
Clear permissions, communication safeguards and reviewable staff actions.
Role-based access
Granular permissions keep the right communication controls with the right people.
Consent-aware messaging
Only support participants through channels that have recorded consent.
Opt-out protection
Suppression and opt-out controls remain visible within the communication record.
Audit logs
Key CRM actions are recorded with time, staff attribution and communication context.
Communication timeline
SMS, email, calls, notes and automation history stay visible in one place.
Staff performance tracking
Visibility into calls, follow-up activity and team accountability supports supervision.